Based in the Royal Liver Building, our Universities Superannuation Scheme Limited (USSL) Head Office in Liverpool is in charge of managing our pension scheme – and delivering an exceptional service to our members and employers. Alongside our pension teams, Group employees work collaboratively to enable our excellent service delivery to members and institutions.

Meet our people

Meet Andy,
Business Systems & Change Manager

"The team I work with is responsible for ensuring that applications are appropriately supported, ensuring the business have the systems and support they need to deliver a service to employers and members."

"What I love about working at USS is the people. As with any organisation, there are new challenges and changes to take on, and the people at USS work together to ensure that we deliver what is required, especially if sometimes timescales are tight."

"Big scheme. Big opportunities. One area I do feel USS is particularly good at is providing opportunities for staff to share ideas and suggestions for improvement with the wider business."

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Meet Lyndsey,
Senior Pensions Administrator

"Since joining USS a few months ago, I have gained a greater understanding and vast amount of knowledge not only in dealing with USS pensions, but in the industry in general. On the Data Reconciliation team, my role requires me to liaise with both employers and members. It is my responsibility to ensure contributions are in order, so my day includes completing manual calculations, refunding or invoicing employers, helping members to understand the USS Investment Builder and setting up new joiners to the scheme."

"Working independently gives me responsibility and great satisfaction; however, as a team, we strive for excellence and a quick turnaround – successfully meeting targets is important to us. I have built good relationships with employer contacts and being a member-focused pension scheme we are trusted to act."

"USS is keen to innovate and adapt which I enjoy as each day brings new challenges. Our mission statement is "to be the pensions service of choice for the higher education sector for the long term."

"I feel comfortable and proud to work here and appreciate the fact that as an employee, you can express yourself. There are opportunities to take exams, which help employees to develop and grow with the company."

"USS has opened new opportunities for me and it is an organisation I hope to be successful with."

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Meet Graeme,
Head of DC Operations

"I am the Head of DC Operations at USS, a role based in the Pensions Operations department. That means that I am responsible for ensuring that all operations that underpin our service to members with Defined Contribution (DC) savings run smoothly, whether that means the provision of a contact centre to field telephone queries or back-office functions that must meet the rigorous timescales that we set ourselves to ensure members’ monies are invested as quickly as feasibly possible. You can learn more about USS’s DC arrangement, the Investment Builder, on our website."

"My role is challenging one but exciting as USS’s DC proposition doesn’t stand still and I have to ensure that targets are met whilst also ensuring that we are receptive and capable of any future changes we make for the benefit of our members."

"I place a big emphasis on having good people around me and we have developed a collaborative, considerate and hugely talented team in Pensions Operations that meets all its challenges head on."

"Our service proposition is focused on:

  • Quality – delivering an industry leading service to our members, from joining through to retirement. We ensure that all member requirements are catered for and ensure that benefits are settled promptly and accurately;
  • Efficiency – we have hugely ambitious service levels that we adhere to, meaning that we get responses out to our members for the majority of their applications and enquires within three days;
  • Cost – ensuring that we deliver the above whilst being responsible with members’ pension contributions and ensuring that we spend wisely on innovation;
  • Member focus – ensuring that members are at the heart of everything we do, whether that be the investment of contributions, the response to a telephone call or the payment of pensions."

"Only through the development of a purposeful culture, outstanding team-work and truly capable staff can we hope to fulfil this service proposition. Fortunately in Pensions Operations, and throughout USS, we have this in place meaning that we can take pride in our achievements - knowing that they are appreciated by our members too - and take enjoyment from working for an organisation that is at the forefront of its industry in many ways."

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Meet Piers,
Group Transformation Executive

"The Group Transformation Executive provides leadership and coordination of programmes that deliver key pensions product and service functionality. In delivering key products and services we aim to pre-empt and satisfy member's and employer's needs such that they have the information, capabilities and tools they require, thereby supporting USS's mission in being the pensions service of choice for the higher education sector for the long term."

"What I love about working at USS is the people. Relatively speaking, USS is a small organisation, and consists of a close-knit team that cares deeply for the needs of members and employers; in a working in environment that is intellectually stimulating, challenging and fun."

"Where experts come together. The depth of expertise at USS is really very impressive across all aspects of the organisation. This creates significant opportunities to learn and develop – and not a single day goes by without that happening."

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